Verbaflo Call

The incident has been resolved, and service restored as of 5:47am PDT.

Our team has identified the root cause and deployed a fix. The issue has been resolved, and all systems are operating normally. We will continue monitoring to ensure stability.

We have identified the cause of the issue and reverted the change. The issue has been resolved, and all systems are operating normally. We will continue monitoring to ensure stability.

The issue was caused by a brief DB hang that has been resolved, and all systems are operating normally. We will continue monitoring to ensure stability.

The issue was caused by a brief API latency blip that has been resolved, and all systems are operating normally. We will continue monitoring to ensure stability.

RCA: US Platform Outage (Database Connection Exhaustion) Status: Resolved Primary Impact: Voice calls and API requests failed; the dashboard was unavailable Date: May 21, 2026 Customer-facing systems affected: Calls, API, Chat, Dashboard, Logs Severity: Critical

We’re currently investigating degraded performance affecting voice calls and dashboard loading. Some calls are failing and the dashboard may be slow or unavailable. We are actively investigating. We’ll provide an update in 30 minutes or sooner if the issue is resolved. We apologize for the disruption and appreciate your patience.

We're seeing an increased rate in call failures and are actively looking into it.

The incident has been resolved and platform functionality has been fully restored. We will continue monitoring and will publish additional details if necessary.

We have noticed a higher-than-usual rate of tool calls in the daily cluster and are currently investigating the issue.

This incident has been resolved. All systems are operating normally