Twilio
Last 30 Days
Incidents in the last 30 days
Errors While Sending 'Auto Recharge Successful' Emails After Successful Recharge
Our monitoring systems have detected a potential issue with customers receiving 'Auto Recharge Successful' emails. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Voice Call Failures from Network Subscribers to Twilio Spain Phone Numbers
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Spain Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Voice Call Failures from Lithuania to Twilio Lithuania Phone Numbers
Twilio customers may be experiencing voice call failures from network subscribers in Lithuania to Twilio Lithuania Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Delayed Account Reactivations
Twilio users who have a positive account balance are not being automatically reactivated and are reporting to Support.
Voice Call Failures from Network Subscribers to a Subset of Twilio United States Toll-Free Numbers
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio United States Toll-Free Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Voice Call Failures from Twilio Phone Numbers to Claro Puerto Rico
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Disruption to Conferences
We are investigating an issue that is resulting in some Conference users not being able to hear each other. We will provide another update in 30 minutes
Voice Call Failures from Twilio Phone Numbers to Telcel/Radiomovil Mexico
Our monitoring systems have detected a potential issue with outbound calls to Mexico, resulting in a SIP 484. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Voice Insights Sub-Account Dashboard Impacted in US1
Our monitoring systems have detected a potential issue with Programmable Voice. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Call Failures from network subscribers in Multiple Caribbean Islands to Twilio Phone Numbers
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Voice Call Failures From Network Subscribers to Twilio Phone Numbers in Multiple Countries
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in France ,Norway, Italy, Indonesia ,Denmark. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Recharge Triggers Were Fired for Inactive Accounts
An account balance adjustment activity was performed by our team for inactive and old accounts, this resulted in charging some of our customer credit cards inadvertently. Our team is working on invalidating those transactions. We will provide another update in 2 hour or as soon as more information becomes available.
PayG (Pay-As-You-Go) Accounts Remaining Suspended After Payment
Some Twilio PayG (Pay-As-You-Go) accounts may be experiencing an issue where their account remains in a suspended state after increasing their account balance, or remain active when their balance falls below $0. Our engineers are aware of this and are actively investigating this incident. We will provide another update in 1 hour or as soon as we have additional information.
Twilio Voice has detected some customers in India receiving 480 for Outbound Calls
Our monitoring systems have detected a potential issue with some customers in India receiving 480 for Outbound Calls. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Elastic SIP Trunking ACL Configuration Issues
We are aware of an issue affecting Elastic SIP Trunking Access Control List (ACL) configuration. Customers may experience difficulty adding Access Control Lists to their SIP domains. Our team is actively investigating the situation. We will provide another update as within 1 hour or as soon as there is more information becomes available.
Programmable Messaging API and Verify API 5xx errors
Our monitoring systems have detected a potential issue with Twilio Programmable Messaging API was partially degraded starting from Mar 5th, 2026, 11:31 PST to 11:36 PST. Our engineers have been alerted and are investigating. We will provide an update when we have more details.