MongoDB

Impact: Some Atlas customers with deployments in the AWS me-central-1 (United Arab Emirates) region may experience delays in cluster operations (for example, creating, scaling, or modifying clusters and infrastructure-level maintenance tasks). Root cause: AWS is reporting connectivity and power issues affecting APIs and instances in a single Availability Zone in the me-central-1 Region, which can cause increased errors and latency for some AWS services and workflows. For the latest details from AWS, see the AWS Health Dashboard. What you might see: - Cluster create/scale/modify operations remaining in a pending or in-progress state longer than usual - Slower completion of some maintenance and infrastructure operations in the affected region Our actions: - Monitoring the AWS incident and Atlas fleet behavior in me-central-1 Customer action: No action is required at this time. We expect delayed operations to complete as AWS resolves the underlying issue. If you have time-sensitive changes that are blocked and need urgent assistance, please contact MongoDB Support. Next update: We will provide updates on this page as AWS progresses mitigation or if we observe any change in impact to Atlas customers.

Identified: Some clusters in the Azure East US 2 region will see delays provisioning new clusters or adding additional nodes to their existing clusters due to Azure capacity constraints. What you might see: Delays in provisioning new clusters or adding additional nodes in Azure East US 2 region. User action: As a workaround, users can provision clusters in other Azure regions.

We are currently investigating intermittent spikes of HTTP 503 errors affecting Atlas control plane operations performed via the Atlas Admin API and automation tooling such as Terraform. Impacted requests typically fail for a short period and succeed on retry. Atlas database connectivity and data plane operations remain healthy. Our engineering teams are working to resolve the issue with high urgency and to prevent recurrence. Customers encountering 503 responses are advised to retry failed Admin API and Terraform operations with appropriate retry logic and backoff while we continue our investigation.

We have identified an issue affecting the Clusters page in MongoDB Atlas. Affected users may see a blank page when trying to view their Clusters page. Cluster health is unaffected.

We are experiencing high failure rates when provisioning clusters in Azure Virginia-East2 (eastus2). Please note that cluster creation in this region will likely experience delays until the issue is resolved.

Atlas cluster snapshots are failing. We are actively investigating.