MongoDB
Last 30 Days
Ongoing Incidents
Impaired Cluster Operations – AWS me-central-1 (United Arab Emirates) and AWS me-south-1 (Bahrain)
Impact: Some Atlas customers with deployments in the AWS me-central-1 (United Arab Emirates) region may experience delays in cluster operations (for example, creating, scaling, or modifying clusters and infrastructure-level maintenance tasks). Root cause: AWS is reporting connectivity and power issues affecting APIs and instances in a single Availability Zone in the me-central-1 Region, which can cause increased errors and latency for some AWS services and workflows. For the latest details from AWS, see the AWS Health Dashboard. What you might see: - Cluster create/scale/modify operations remaining in a pending or in-progress state longer than usual - Slower completion of some maintenance and infrastructure operations in the affected region Our actions: - Monitoring the AWS incident and Atlas fleet behavior in me-central-1 Customer action: No action is required at this time. We expect delayed operations to complete as AWS resolves the underlying issue. If you have time-sensitive changes that are blocked and need urgent assistance, please contact MongoDB Support. Next update: We will provide updates on this page as AWS progresses mitigation or if we observe any change in impact to Atlas customers.
Incidents in the last 30 days
Authentication failures when running search queries for some clusters
We are investigating an issue impacting some clusters that causes search queries to fail with authentication failures.
Impaired Cluster Operations due to Lets Encrypt Outage
Cluster operations are currently impaired due to issues with Lets Encrypt. We are actively monitoring the situation as more updates come in.
AWS Availability Zone use1-az4 in US-EAST-1 Region is Impaired
AWS Availability Zone use1-az4 in US-EAST-1 region is impaired. For some clusters in AWS US-EAST-1 region, cluster nodes in that availability zone may have impaired health. Some Atlas operations, including instance scaling and cluster configuration changes, may also be delayed for clusters in AWS US-EAST-1. Please see https://health.aws.amazon.com/health/status for more information.
Atlas Backup Export Jobs Degraded Performance
Identified - We have identified an issue causing failures for a subset of Atlas backup export jobs. We are actively working on a fix. Your cluster health and data are unaffected. We will provide another update by May 7 01:30 UTC